Dialogue with New York City: The Series on COVID-19 Pandemic Response
When the COVID-19 pandemic shut New York City down, government workers went into overdrive to mitigate as much damage as possible. Some of these NYC employees were acknowledged for their innovation and commitment to public service by receiving an award from the Fredrick O’Riley Hayes Foundation.
The stories of the award winners below demonstrate how utilizing principles of agile government, such as innovation, cross-functional teams and networks, speed, leadership, and customer-driven behavior, can position government for success.
Desiree Guzman: How did one Bronx hospital care for its COVID patients, their loved ones, and its employees?
Flora Ferng: How did the City help protect vulnerable New Yorkers from anti-Asian hate crimes in a virtual world?
Jamilia Dick – Quashie: What did the City do to ensure the safety of its workers who handled COVID casualties?
Katherine Benjamin: When the City shutdown, how did they improve critical digital government services?
Lucy Wong : How did NYC increase COVID-19 testing capacity in a matter of weeks?
Ovsanna Khachikian: Essential workers needed to work, but who was going to take care of their kids?
Rob Domanski: Thousands of CUNY students graduated during peak unemployment. How did the City help tech graduates?